Applicants are hereby invited to apply for the position of Support Officer (Non-Management Grade 4) within our Scarborough Branch.

Applications are to be submitted on or before November 06, 2026.

JOB SUMMARY

The incumbent will be responsible for executing essential tasks that support customer service and providing operational support to the branch. This role involves preparing and executing various banking transactions, handling customer requests for the service/support offices, and ensuring the accurate and timely processing of transactions. They will execute in-branch transactions that have been transitioned to the middle/back office.

KEY DUTIES AND RESPONSIBILITIES

• Handles all the secure message requests for the branch and contact the clients for collection/resolution.
• Prepares Manager's Cheques, wires and drafts for customer's collection.
• Generates Bank statements, including snap statements and Embassy Bank Statements.
• Processes Cheque Book Orders and oversees the collection and distribution of cheque books.
• Collects and distributes the various items processed by the Service/Support offices as per the client's request including but not limited to Audit Confirmation letters, Standing Order letters, Account closure letters and Salary Assignment letters.
• Ensures that the relevant charges are applied to customers' accounts in keeping with the Group's Schedule of Rates and Charges.
• Assists in the maintenance of Branch records, ensuring that all logs and documentation are up-to-date and properly filed.
• Establish, cancel, and amend Standing Orders as required.
• Assists with customer service transactions and sales queries as necessary including updating of CIFs as necessary.
• Actively engages in marketing, cross-selling and referring the Group's products and services by highlighting the features and benefits in comparison to competitors' offerings (based on Group research) to achieve assigned targets.
• Assists with the preparation of reports as assigned by the Supervisory/Management teams.
• Performs the Branch open/lock-up officer and Express Service Associates lock-up officer as required.
• Responds to customers' requests, enquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to Supervisor/Manager where necessary.

QUALIFICATIONS AND EXPERIENCE

• Candidates must possess a certificate level qualification from an accredited institution
• Candidates must also possess one (1) year minimum experience in the financial industry
• Strong oral and written communication, time management and presentation skills.
• Strong interpersonal, marketing, cross-selling and interviewing skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of the Group's Operating Software Systems, Products and services.