First Steps Programme


To continuously be recognized as the banking industry’s benchmark in exceptional customer service, whilst providing an opportunity for the continual growth and development of First Citizens’ next generation of employees.


To ensure that First Citizens’ frontline staff are competent in all banking operations, corporate culture and focused on providing exceptional customer services, to ensure we remain the employer of choice.

Programme Details

The programme was reintroduced in 2008/2009 as a strategy to address the manpower requirements of the retail network. To date thirty-one (31) cohorts have been (trained) successfully completed, totaling more than 500 (inductees) successful trainees and the intake of additional trainees are ongoing.

Programme Duration:

  1. Three (3) month duration that includes the following:  One (1) month of classroom training at our Learning Centre that concludes with an assessment. This assessment determines the trainee’s progression to the  two (2) month On-the-Job Training - Branch Assignment
  2. Two (2) months of On-the-Job Training Branch Assignment, which encompasses a Performance Assessment that determines suitability and eligibility for the receipt of a one (1) year contract

The training programme prepares individuals for the position of Teller based on the manpower requirements of the retail network. 

Minimum Programme Requirements:

A minimum of five (5) CSEC or CXC grade I, II or III (including Mathematics and English Language which must be at grade I or II or equivalent. Please note that not more than two (2) of the other subjects should be at a grade III level.

Training Modules

First Citizens Believes in providing the necessary training to ensure that all individuals within this programme leaves with the requisite knowledge and confidence to fulfill their duties in the assigned (position) with optimum efficiency.

  • Anti-Money Laundering/Combating the Financing of Terrorism Awareness
  • Robbery Procedures
  • Fraud Awareness
  • Conflict Management/ Team Work & Emotional Intelligence
  • Personal Effectiveness (Communication & Time Management)
  • Information Security Awareness
  • Safety Practices in the Workplace
  • Ethics in Banking

How to Apply:

If you wish to embark on a dynamic career in Banking, please click on the Sign in/ Join our Talent Community to the top right hand corner of your screen: 

The Assistant Manager
Recruitment and Selection
Group Human Resources Department
Corporate Centre
#9 Queens Park East
Port of Spain
Contact: for more information

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