Applicants are hereby invited to apply for the position of Country Manager – St. Lucia (Management Grade 3) within our subsidiary, First Citizens Investment Services – St. Lucia.

Applications are to be submitted on or before May 27, 2026.

JOB SUMMARY

The incumbent will be responsible for the overall growth, profitability and operational performance of the Subsidiary. Charged with driving long-term profitability & growth & ensuring that the Country Office meets the highest standards of corporate governance & citizenship.

KEY DUTIES AND RESPONSIBILITIES

• Provides leadership & guidance in the management, marketing, and provision of investment and banking services in keeping with the strategic direction and business objectives of the Subsidiary
• Implements general policies related to the Subsidiary established by the Board of Directors, in keeping with the strategic direction and business objectives of the Subsidiary
• Develops and implements business plans & strategy as approved by the Board of Directors
• Ensures organisational efficiency & effectiveness; grows revenues, provides optimal resourcing (human & capital, including IT infrastructure), ensures high levels of service delivery (internal & customer)
• Manages key stakeholder relationships; advances & protects Country’s interests by lobbying & making representations to government, industry groups & other external parties, build relationships with local & international investment communities, adopts visible public role through public & media interactions, provide local industry leadership
• Manages customer relationships; maintains constant dialogue, monitors evolving needs, monitors client care audits/quality indicators/client surveys, and develops early dissatisfaction detection mechanisms
• Maintains active relationship with the First Citizens Board and staff  & other Country Offices; utilises Corporate expertise, prepare  reports (key performance indicators/critical issues)
• Promotes brand awareness amongst all stakeholders: employees & customers; positions as a recognised financial services leader
• Manages human resources necessary for the efficient and professional operation of the company
• Guides, directs, and provides oversight for Staff on work activities, projects and programmes of the Subsidiary
• Manages the budget and account for variances for the efficient and professional operation of the Subsidiary
• Interacts with third party external to the Company in the performance of the position’s function as required
• Manages Country risk exposure and adopt and maintain measures to mitigate and reduce risk
• Performs all other duties, assignments and special projects as assigned by the Board of Directors and Senior Management relative to the Function

QUALIFICATIONS AND EXPERIENCE

• Candidates must possess a Bachelor’s Degree in a Business related field such as Finance, Financial Economics, Economics from a reputable University or other professional qualification from a recognized professional body e.g. CFA, CIMA, ACCA and seven (7) years progressive experience in banking and in a related discipline (mandatory), of which at least five (5) must be at Managerial Level
• OR Executive Diploma/Diploma and ten (10) years progressive experience in banking, and in a related field, of which at least seven (7) must be at Managerial Level
• OR GMDP Certificate and twelve (12) years progressive experience in banking, and in a related field, of which at least ten (10) must be at Managerial Level
• Certifications in Finance and Business Administration will be an asset
• Corporate planning and development skill
• Knowledge in managing customer relations and investment management 
• Working knowledge and understanding of the economic and general business environment and the banking and financial services industry
• Working knowledge of relevant legal and regulatory requirements both locally and regionally
• Proficiency in Microsoft Office Suite
• Ability to manage customer recovery / system recovery in system downtime
• Ability to diagnose electronic fraud typologies
• Ability to coach and mentor staff, read, analyze, interpret and use complex documents and forms

SPECIAL CERTIFICATIONS/LICENSURES

  Principal License from the Eastern Caribbean Securities Regulatory Commission.