Working at First Citizens has been a journey for me; I joined the bank years ago as a statement salary CSR. Young and nervous I had no clue how this journey or bus ride would be, but I accepted the invitation.

On my journey, I was given the necessary training and the opportunity to change seats along the way. I can say that the ride was not always smooth but the experienced drivers were always there to coach and make your journey comfortable.

Twenty-nine years have passed since boarding this bus and I can truly say we are a family that forms a bank, a bank that put customers first and a family I am proud to be a part of.

In the words of Nelson Mandela, It always seems impossible unit it’s done….. 

I am Gail Douglas, Personal Banking Officer and I am proud to be a First Citizen.

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