“Our core values are the life blood of the organization. They are embedded in everything we do as individuals and a collective whole, in the pride of our job and in the integrity we show in our dealings with each other, our customers and the communities in which we work.” – Karen Darbasie, Group Chief Executive Officer

Our Core Values

Committed to Excellence: We are committed to the quest for excellence, we deliver what we promise and add value that goes beyond what is expected.

Commitment to People: Our organization’s future and its services are built on investment in development of a diverse, engaged and competent team.

Integrity: We demonstrate honesty and truthfulness. We are guided by our strong code of ethics and lead by example.

Commitment to Customers: We are committed to understanding our customers’ goals and aspirations, to create value and to deliver exceptional service, through innovative solutions from our full service financial group.

As we pursue our journey of personal and organizational transformation through culture change, our staff have demonstrated their pride in the organization through several testimonies on their personal journey and why they are Proud to be First Citizens. We are committed to Excellence – Through the quality of our Attitude, Ability, Action, Accountability and Agility, we strive to remain dedicated to being in tune with the pulse of our environment and subsequently staying open and adapting to change. 

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